Before this was a design project, it was a Tuesday. And a Wednesday. And every airport, every restaurant host stand, every sideways glance from a stranger who decided I didn’t look disabled enough to need the dog beside me.

Handled is the mobile app. It carries the handler through the moments that cannot be rehearsed: the access challenge at the host stand, the sudden medical event, the confrontation in a parking lot.

It is built around four feature pillars:

• Scenario scripts. ADA-grounded, two-line scripts for the most common public-access moments. Reachable in two taps. Designed for one-handed use.
• Training tracker. A lightweight log for daily reinforcement, work-rest balance, and successor-dog training when the time comes. Built directly from           Sofie’s interview.
• Medical context. A passive, on-body card that displays the handler’s medical and disability information to first responders, plus a script for the volunteer at the front desk. Built from Kipton’s “shield” sentence and Kevin’s medical-staff conversations.
• Verified information library. Legal, medical, and training references, sourced and dated. No forums. No unmoderated advice.

If you are a handler reading this: thank you for being patient with a system that was not built with you in mind. Some of this work will help. Some will need to be remade. The point is that there is a system to remake.

If you are not a handler: the most useful thing you can do, today, is read the Assist guide. Then read it again. Then assume that the next handler you meet has had the worst Tuesday of their week, and act accordingly.

The dog is working. The handler is working. 

Now, hopefully, the design is, too.